Artificial Intelligence (AI) is transforming workplaces across the globe, with its potential to redefine human talent emerging as a game-changer for organizations. During his keynote address at People Matters TechHR Pulse, Bengaluru., Dr Tomas Chamorro-Premuzic, Author and Chief Innovation Officer at ManpowerGroup, presented a thought-provoking exploration of how AI is reshaping the future of work. From talent acquisition to workforce analytics, he discussed the opportunities, risks, and responsibilities that come with integrating AI into HR practices.

A journey through HR’s evolution

Dr Chamorro-Premuzic began by reflecting on HR's roots and its transformation over time. He traced its progression from the scientific management era, focused on efficiency and performance, to the 1970s when HR embraced talent and leadership as core tenets.

Over the past two decades, data-driven decision-making took centre stage, as people analytics became a vital tool for HR. Today, we find ourselves on the brink of the AI revolution, where intelligent technologies do more than analyse data—they act on it.

“AI is not about replacing humans,” he stated. “It’s about augmenting intelligence to unlock potential and rethink work.”

AI’s role in revolutionising HR

Talent acquisition: smarter systems for better hiring: AI has transformed hiring processes by streamlining candidate screening and improving talent-fit predictions. However, Dr Chamorro-Premuzic pointed out a growing challenge: generative AI tools enable candidates to craft highly polished, yet similar, applications, overwhelming systems with volume.

“AI hiring AI is no longer futuristic; it’s a reality. Smarter systems are crucial to focus on what truly matters—human potential.”

Coaching and development: AI as a co-pilot: AI-powered tools are enhancing leadership development by providing real-time feedback. Virtual assistants can suggest engaging quieter team members in meetings or prompt managers to stay on track during discussions.

“AI doesn’t replace executive coaches—it complements them,” he said. “Think of it as a co-pilot for better decision-making.”

Workforce planning: aligning skills with strategy: AI is making workforce planning more strategic, helping organisations map current skills against future needs. It also identifies early signs of burnout or disengagement, enabling leaders to intervene proactively.

Balancing opportunities and risks

While AI offers immense potential, Dr Chamorro-Premuzic warned of risks when used carelessly:

• Bias amplification: Flawed training data can perpetuate systemic inequalities.
• Dehumanisation of work: Over-reliance on automation may strip roles of their meaning.
• Ethical concerns: Decisions driven by AI require oversight to ensure fairness and inclusivity.

“AI can either amplify human excellence or automate mediocrity. The difference lies in how we use it,” he cautioned.

Augmenting intelligence over automation

Dr Chamorro-Premuzic emphasised that AI’s true power lies in enhancing human intelligence rather than replacing it. By automating repetitive tasks, organisations can free up time for creativity and collaboration.

“AI should stand for augmented intelligence. It’s about enabling people to do more meaningful and impactful work,” he explained.

To harness AI effectively, he stressed the importance of continuous upskilling, ensuring employees are equipped to work alongside these tools.

Key takeaways for HR leaders

• Augment, don’t automate: Leverage AI to enhance human capabilities.
• Address risks: Proactively mitigate bias and uphold ethical standards.
• Invest in people: Prioritise upskilling and focus on meaningful work.

As Dr Chamorro-Premuzic concluded, the AI revolution challenges us to create not just more efficient workplaces but more human ones. The future of work is not about replacing human potential—it’s about amplifying it.