Article: How AI can help close gaps in employee engagement and improve retention

Employee Relations

How AI can help close gaps in employee engagement and improve retention

With its limitless capabilities, AI co-workers can help HR teams and leaders manage monotonous tasks.
How AI can help close gaps in employee engagement and improve retention

As the prominence of Artificial Intelligence (AI) increases in our daily lives as well as in the corporate space, organisations across industries are in continuous search of new ways to leverage AI to be able to add to productivity, reduce costs, and improve the experience. 

AI co-workers have limitless capabilities to help HR teams and leaders manage monotonous tasks, make strategic decisions, boost L&D programs, predict trends, automate processes, and take employee welfare programs up a notch.

Many companies have started deploying customised AI co-workers that may be hired via a marketplace. However, it’s essential for them to identify their business pain points and search for an AI worker that is pre-trained on the particular task in the marketplace.

AI to address attrition

Soaring attrition rates have become an increasingly challenging issue across industries. A 2018 study on the topic stated 50 key reasons behind workers opting to abandon their positions and then divided them into 10 subcategories.

The top five reasons why people leave work are career growth, work-life balance, disrespectful supervisors, mental wellness, and compensation. This needs to be taken into consideration and integrated into the company’s organisational plans. 

Disengagement leads to lost productivity and efficiency

The engagement level of employees is majorly influenced by the workplace environment. To follow this, Gallup’s State of the Global Workplace Report states that 85% of employees are disengaged in their workplaces, leading to almost $7 trillion in lost productivity. 

The function of AI co-workers can also be customised to help with job assistance – throughout multiple departments and with end-to-end automation and instant responses. From an HR perspective, they can help with responsive and real-time feedback: a gateway to understanding the thoughts, feelings, and expectations of an employee in the workplace and, furthermore, addressing the ever-growing problem of employee retention.

With the help of AI co-workers, employers, and managers can identify which employees are unhappy or unsatisfied through real-time data on various key performance indicators. The analytics provided by the AI co-workers help them figure out an employee’s tendency to quit. Using these tools, HR can recommend personalised incentives for the employees and thus keep a check on overall attrition rates.

AI workers can be trained to carry out apt conversations and conduct surveys in order to pinpoint the factors that affect employee behaviour with respect to their performance, motivation, productivity, and HR policies. The results of these surveys can help with positively targeting the critical factors that affect the ultimate decision of an employee to discontinue working at their organisation. 

To conclude, employees who feel valued and motivated are the ones who help the business flourish. Hence, it’s crucial for organisations to keep mapping employee sentiments by deploying AI co-workers. These tools are designed to maintain a robust employee welfare program, taking the load off the HR team by automatically maintaining a positive work environment to satisfy your employees.


This article was originally published in September 2022.

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Topics: Employee Relations, Technology, #GuestArticle, #Future of Work

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