It is crucial for the management to also walk-the-talk, to bring in excitement and spontaneity, and finally, a different way of embracing and valuing employee expectations
The new way of managing talent needs commitment from the top - Ganesh Natarajan, CEO, Zensar
From your point of view, what has changed in the talent management space?
The primary change has been driven by the expectation from the employee side. Traditionally people who joined the workplace were looking for a job, today that is not the case people are looking for much more than a job. They are looking for engagement, challenges, growth; this is true not only in IT/ITE but across the board. This change has made organization having to focus much more on making the work experience exciting. Companies have had to be innovative to engage people at the emotional level.
In Zensar for example, we have started many initiatives to bring people together and empower them thought a democratic environment, for example we run a program called “vision community”, where everybody in the organization has the right to contribute to the strategy of the organization by giving their ideas, those ideas selected then get materialized in projects and these people get to work in exciting projects that gives them visibility on the top. Another example on how important this focus is, we are hiring a full time person to be the Chief Joy Officer for the team. This person’s primarily objective will be to drive excitement among people in the organization, beside the regular responsibilities in handling HR policies and processes. See the shift that the HR Head is taking from HR policies and process to be the main goal to focus on engagement and fun, of course the other work needs to happen but that is a given.
Overall the focus that I see in talent management today is to create space for spontaneous expression, where employees and managers can share and show spontaneity and not be encapsulated in a program to be done in a given date and time. This new way of managing talent needs commitment from the top, the management to also walk the talk and bring excitement and spontaneity and finally a different way of embracing and valuing employee expectations.