Article: Our customers tell us what we are made of

Strategic HR

Our customers tell us what we are made of

In conversation with Tiger V.N. Tyagarajan, COO, Genpact, LLC about what makes Genpact unique
 

Processes are our deep rooted DNA and culture. This DNA is very hard to replicate and becomes our unique differentiator

 

What is Genpact’s DNA and what makes it unique?

Processes are our deep rooted DNA and culture. This DNA is very hard to replicate and becomes our unique differentiator. One great source of information of our strengths is our customers. They tell us clearly if we are able to bring real science into processes. This combination of a process-DNA and respect for customer opinion makes us unique in the world. This capability does not come overnight…it has been built over a decade of hard work and strong focus on people, metrics, tools and culture.

 

How does this DNA get reinforced internally?

We nurture this key strength by hiring and promoting those people who appreciate the ‘power of process’, those who can learn from opportunities and use this learning to drive value for our clients.

 

What is your view on outsourcing? How does Genpact contribute to other companies focusing on their key strengths?

Outsourcing contributes in a huge way to nurture competitive differentiation. For example, it does not make sense for a beverage company to build global best-in-class capabilities in managing supply chain. Instead they should focus on their core strength which is branding, distribution, formulations and consumer behavior. In Genpact, we enable our clients to leverage on the knowledge and insight we have built by serving hundreds of companies in diverse industries globally.
 

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Topics: Strategic HR, C-Suite

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