Article: #12 Taj Hotels, Resorts & Palaces: Service above self


#12 Taj Hotels, Resorts & Palaces: Service above self

The culture to serve is in-built, be it customers or employees
#12 Taj Hotels, Resorts & Palaces: Service above self

The Taj is a unique example of integration of values at every level, with true devotion to its commitment to the country, environment and employees. As the workplace is a diverse one, the company focuses on creating a culture where employees want to be self motivated. Part of this process is to keep a pulse on what employees feel, says H. N. Shrinivas, Senior Vice President – HR, “The expectations of employees have changed over the years and more so for the present generation. Young employees have a different approach towards employment. They need more cash-in-hand and they need salaries that are comparable to market standards. Their approach is to lead our lives now.”

This thought is reflected well and is clear from the investment that Taj makes on its people through their learning initiatives across all levels. Adds Shrinivas, “A people manager should be able to put needs of others before self and should do away with ego. They should practice the art of listening.”

Employees consider Taj a great workplace primarily because of its service culture, talent value chain and rewards & recognition. The service culture based on the philosophy of contribution to other people’s lives, has translated into the DNA of the organization.

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Topics: Culture, Strategic HR, Employee Engagement, #BestPractices

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