The Evolution of Human Resources from staffroom activities to the boardroom has truly transformed the way this function is perceived by the Businesses. The two agents that have spearheaded this journey of transformation are HR Shared Services & Technology. As the role of HR has transformed, so have the expectations of business from this function. Gone are the days when organizations looked at Shared Services and Technology merely for retrieving cost and time efficiencies. The focus is now to deliver an unforgettable and unique experience to the employees that can help the organization in engaging them better. In this inaugural session, the journey of HR Shared Services and Technology from “Efficiency to Experience” will be re-visited