According to Gartner, more than 90% of businesses compete on customer experience only. And the customer experience is inevitably held till the last mile of the workforce. Hence, the next biggest competitive advantage for any organization seems to lie in employee experience.
This conversation delves deeper into defining what employee experience is not, the role of technology in agile and personalised experiences and drawing parallels/success mantras from impactful customer experience designs.
Deliberations we will bring to our listeners:
- There has been a gradual shift from employee engagement to experience. What do you see as the pushing factors for this? What employee experience is and what it is not?
- And while organizations have realised the criticality of employee experience, where do you see the fundamental gaps in the approach?
- Give us some examples of how do you design a customer experience with the customer at the center, how do you leverage design thinking there. What parallels can we draw with designing employee experience?
- Experience is a very individualistic by nature, so how do you personalise at scale and that too with speed?
- Today, the consumer grade technologies are pushing organizations to adopt technologies faster than they ever imagined. Recent Digital Employee Experience Survey, CEB, now Gartner, found that 74 percent of employees say they expect more access to state-of-the-art technology at work today than three years ago. How do you see organizations adopting technology to reimagine that experience?
- What is that one thing that talent leaders should start, stop and continue doing to deliver an exceptional employee experience?
Speakers
