Genpact Limited, a global leader in designing, transforming, and running intelligent business operations, today announced the launch of its new Business Process as a Service (BPaaS) platform, Order Management (OM) as a Service, which builds on the company’s partnership with OmPrompt, a cloud-based provider.  

The service helps design, transform, and run order management to help organizations achieve more “perfect orders,” defined as on-time and in-full, and also enhances end customer experience. The BPaaS OM platform also offers consulting and analytics, combined with Genpact’s System of EngagementTM technology and global delivery. The consulting services leverage two Genpact proprietary solutions: the Smart Enterprise Process (SEPSM) framework and its customer experience framework. They provide a foundation of rich operational data of the order-to-delivery cycle and leverage industry benchmarking, best practices and industry insights to identify areas of opportunity in OM.  

Most organizations today face challenges in their technology-based order management operations and it is expensive and often time consuming to implement change. By using a distinctive combination of technology and global delivery, tightly aligned to business outcomes via Genpact’s unique domain expertise crystallized in specialized consulting services, Genpact’s OM BPaaS platform provides a flexible, cost-effective alternative for technology improvements that allows companies to see results within weeks. This new platform allows organizations to dramatically increase productivity and cut costs, delivered within a short timeframe. Genpact offers the service in a “pay as you use” model, and clients can select automation only or automation combined with BPM, consulting, or analytics.  

Powered by additional technology from OmPrompt, the BPaaS OM platform provides order management specific solutions, such as order visibility for make-to-stock orders, data cleansing for vendor managed inventory (VMI), and proof of delivery (POD) management solutions. Genpact currently has dozens of OM clients in various industries including consumer packaged goods, life sciences, high tech, and manufacturing. By leveraging this domain expertise, Genpact’s BPaaS OM platform provides consulting and analytics offerings to help companies measure, improve and sustain best-in-class levels of on-time and in-full orders.  

“This partnership combines the rich process expertise from Genpact powered by cutting-edge artificial intelligence-based technology from OmPrompt,” said John Wakeman, CEO of OmPrompt. “Together, we help companies achieve greater agility and flexibility through this BPaaS OM platform.”

“Genpact’s Order Management (OM) as a Service provides an advanced operating model that improves customer service, increases sales effectiveness, enables process efficiencies, and reduces business risk,” said Shantanu Ghosh, senior vice president and business leader, CFO Services, Genpact. “This partnership further strengthens Genpact’s strategy of embedding innovative systems of engagement technology into order management processes, helping companies achieve truly intelligent operations.”