Article: How does Marriott design programs which put people first always

#HR Industry

How does Marriott design programs which put people first always

Marriott focuses on the overall well-being of associates while empowering and engaging associates to enhance their capabilities through resources and opportunities.
How does Marriott design programs which put people first always

Facts box :

Company: Marriott International
Established: 1927
Total number of employees: Approx 300,000
HQ: Maryland, USA

For a legacy company like Marriott, what forms the bedrock of the company is its core values and people practices. Marriott follows the philosophy of Mr. J.W Marriott, our Founder; “If we take care of our associates, the associates will take better care of the customers and the business will take care of itself”, which is reflected in the ‘Guarantee of Fair Treatment’ (GFT), Marriott’s founding value that is designed to allow employee to share an issue or concern affecting them or at their workplace and resolve it fairly, appropriately and confidentially.

By instilling the core value of “putting people first” in all its people practices, the organization has augmented the growth of its employees by setting innovative new standards in the group’s workplace culture. The ‘TakeCare Wellbeing Program’, designed as a holistic framework ensures that happiness is in alignment with the management philosophy of “putting people first” and focuses on the overall well-being of associates and provides a ‘wellness bundle’ to its employees while empowering and engaging associates to enhance their capabilities through resources and opportunities extended by the organization. 

The company’s BRIDGE framework (Brands, Recognition, Integration, Digital/Distribution, Growth, and Empowerment) is closely interlinked with all people practices at the company.  ‘Xposure’ is another platform for opportunities for cross-training, taskforce, mentorship, special assignments or projects that benefit the associates by boosting confidence as they become aware of the functionality of other departments/hotels and develop a better understanding of the organization. Human Capital Planning (HCP) is the succession planning tool for fueling future talent pipeline and building our talent leadership capabilities for leadership roles. It is designed to create a common platform for review, rate, identifying high potential individuals and developing them for future roles. For attracting quality talent from outside of our company to leverage our future needs, the company has an “External Ready Talent” program that enables the HR leaders to participate in the process with other business leaders and build relationships in local markets with an external talent for upcoming leadership positions at our hotels.

Topics: HR Industry, Best Practices, AON Best Employer, Employer Branding

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