The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint Systems, the customer engagement company carried out in partnership with Opinium Research LLC, reveals that 80% of the 2000 Indian respondents state that there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.
India is amongst the top three countries to accept automation at the workplace
The study also showed that employees, on the whole, are becoming more comfortable with automation in the workplace. Mexico (85%), Brazil (84%) and India (83%) reported the highest levels of automation in the workplace. Sweden and Japan respondents (both at 55%), and Germany, Denmark and the UK (all at 61%) reported the lowest levels of automation.
AI and Robots can improve productivity
Approximately 76% of the Indian respondents said that technology, such as AI and robots, help them do their job more effectively. Those in countries with the highest adoption of technology were more disposed to view automation in a positive light, with India taking lead followed by Brazil and Mexico. Brits (25%), Swedes (29%), Belgians (32%) and Canadians (36%) had the lowest response to the role of technology in the workplace. In the U.S., 43% of respondents said technology helps them perform their jobs more effectively.
Fluid workforce and organizations are the future
This fresh research raises questions about what the workplace of the future may look like and suggests the line between the workplace and home will continue to blur. More than two-thirds of the Indian respondents said they expect workplaces to be more flexible to suit employee preferences as technology improves, and 86% said technology is already making it easier for them to work from home or have more flexible work hours.
Commenting on the inaugural India Automation at Workplace research, Anil Chawla, MD Customer Engagement Solutions said “Automation can be leveraged to handle mundane, repetitive tasks and processes and to manage them in a timely, compliant way. Diligent use of automation can free employees for more meaningful activities. Digitisation allows employees to work in more flexible ways. It is imperative for enterprises to showcase to their workforce how automation and robotics initiatives can augment human productivity.”
“Technology continues to shape the way people engage with organizations, both as customers and employees. However, organizations must strike the right balance between technology and automation on one hand and human interactions on the other,” says Verint’s Ryan Hollenbeck, Senior Vice President of Global Marketing.