Haptik, a subsidiary of Reliance Industries specializing in conversational AI platforms, appointed Saumil Shah as the Vice President of Engineering. Prior to joining Haptik, Shah was at Box.com and would be joining the team sitting out of the company’s headquarters in Mumbai. 

Shah will be responsible for running end-to-end engineering and product delivery, as a member of the executive leadership team. He will be reporting directly to the Co-Founder & CTO Swapan Rajdev. Having joined Box.com as a Software Engineer, he built his experience in cloud storage, managing quality engineering etc and rose through the ranks to launch and manage a team of more than 50 members in order to build quality productivity tools. 

“I have always been a big believer in the power of AI….Haptik has been at the forefront of this paradigm shift and finds itself at an inflection point as a company today,” said Shah, adding that he was looking forward to helping Haptik leverage enterprise softwares and AI in order to upgrade customer experience. 

Haptik has continued to grow into 160 people now including the acquisitions of Convrg, an LA-based chatbot startup, and Buzzo, a Mumbai-based conversational commerce platform. 

“Saumil’s track record for developing innovative products at scale, seen in his extensive work at Box and Zynga, combined with his deep understanding of technology, makes him and excellent addition to our executive team,” said Swapan Rajdev, Co-Founder & CTO, Haptik.