News: Philippines overtakes India in BPO business

C-Suite

Philippines overtakes India in BPO business

With companies like AT&T, JPMorgan Chase and Expedia hiring call centers in Philippines or even building their own their own; more Filipinos - about 400,000 - than Indians now spend their nights talking to mostly US consumers. The jobs have come from the US, Europe and, to some extent, India as outsourcers followed their clients to the Philippines. India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates.

With companies like AT&T, JPMorgan Chase and Expedia hiring call centers in Philippines or even building their own their own; more Filipinos - about 400,000 - than Indians now spend their nights talking to mostly US consumers. The jobs have come from the US, Europe and, to some extent, India as outsourcers followed their clients to the Philippines. India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates.

The growing preference for the Philippines reflects in part the maturation of the outsourcing business and in part a preference for U.S. English. In the early days, the industry focused simply on finding and setting up shop in countries with large English-speaking populations and low labor costs, which mostly led them to India. But executives say they are now increasingly identifying places best suited for specific tasks. India remains the biggest destination by far for software outsourcing, for instance.

Source: The Times of India

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Topics: C-Suite, #Updates

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