India’s BPO industry, which provides millions of jobs, is embracing employee-friendly policies such as job enrichment and innovative pay structures to arrest high attrition levels, according to HR experts. Going by estimates, attrition level in this industry is in the range of 30 to 55 per cent. Faced with high attrition rates, BPO players are making significant investments in resources and employee welfare services apart from adapting well-designed processes for performance review, experts opined. Indian BPO industry has started to consider employing various strategies including increasing the absolute numbers of skill pool availability, bringing training and access to niche skills to a larger group of trainable population, setting up businesses in rural areas, Spectrum Talent Management Director Vidur Gupta said.
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