Displaying 411-420 of 538 results.
18th Feb 2014 — 21st Feb 2014,
Mumbai
In today’s rapidly changing customer dynamics and extreme visibility of customer voice on social media, one wonders how to keep up with the pace. Great CSATs, high NPS scores, superior customer service are what companies are aiming for. But how are they going about achieving this? What is a perfect call? Is answering a customer enquiry enough? What is true quality of service? What should we measure? And how do we effectively use what we measure? Can a contact center directly drive business growth? To know answers to these questions and to understand some path breaking principles in customer service management, we invite you to attend the Masterclass by M D Ramaswami at Bangalore
15th Feb 2014 — 16th Feb 2014,
Bangalore
What's in it for you<br>
1) Successful relationship with your customers<br>
2) Rapid increase in customers & sales<br>
3) Higher customer satisfaction rates<br>
4) Collaborative & productive team<br>
5) Accelerated business growth
14th Feb 2014,
Mumbai
This is a 1 Day workshop where participants will learn about the Blue Print of Human Behavior to:
Decipher what makes an employee feel engaged, energetic, passionate (or disengaged, lethargic, stressed) in the workplace Categorize and manage Destructive and Constructive Actions
Eliminate and control destructive emotions and instantly replace them with constructive & Pleasurable Emotions
Understand why you are not Happy all the time through a fascinating “Values ” Exercise
Align your personal and professional lives to produce greater Fulfilment.
11th Feb 2014 — 14th Feb 2014,
Bangalore
In today’s rapidly changing customer dynamics and extreme visibility of customer voice on social media, one wonders how to keep up with the pace. Great CSATs, high NPS scores, superior customer service are what companies are aiming for. But how are they going about achieving this? What is a perfect call? Is answering a customer enquiry enough? What is true quality of service? What should we measure? And how do we effectively use what we measure? Can a contact center directly drive business growth? To know answers to these questions and to understand some path breaking principles in customer service management, we invite you to attend the Masterclass by M D Ramaswami at Bangalore
9th Feb 2014 — 12th Feb 2014,
Hyderabad
The pressures on today’s frontline managers are relentless in terms of expectations from customers, senior managers, external suppliers and their staff. The contributions of these managers have a direct impact on the quality of products/ services that the customers receive. As a frontline manager you need an array of managerial and interpersonal skills to cope with these pressures, and still deliver ever improving results.
8th Feb 2014 — 22nd Mar 2014,
Gurgaon
Course will cover the following topics 1) What HR needs to know about Business? 2) Personal Effectiveness for Next Gen HR. 3) Introduction to Rewards Strategy 4) Internal Equity (JD/JE) 5) Market Benchmarking, Salary Structure
Design and Annual Budgeting 6) STI and Introduction to LTI
8th Feb 2014,
Bangalore
Leading Successful Change is a simulation based experiential learning program for HR and L&D Professionals
8th Feb 2014,
New Delhi
Finance has been rightly termed as ‘Master Key’ providing access to all resources for running business activities. All aspects of the business have a financial dimension. It is therefore essential that all managers/executives must have appreciation of the basic concepts of Cost, Price, Profits, Return on investment, Cash Flows so that they are enabled to take positive business decisions.
8th Feb 2014,
Bangalore
Leading Successful Change is a simulation based experiential learning program for HR and L&D Professionals
7th Feb 2014 — 11th Feb 2014,
Bangalore
It just takes 5 days of focused effort, commitment and patience to embark upon a career of excitement, lifelong learning and high levels of job satisfaction. This 5 day “Train the Trainer Workshop” Delivered by Mr. Tarun Ahuja could well be your final step to becoming a Trainer of world-class standards.
Displaying 411-420 of 538 results.
